Duplicate User accounts

Finding and Merging Duplicates

A User Merge tool is available in the Admin → Users menu.

Known duplicates can be found using the Search option. Alternatively, using the Discover option, Byga will search the users and find possible duplicates and score and order them by their duplicate likelihood. Click on Ignore, when it is determined that these users are not to be merged.

A group of 2 or more possible duplicates can be evaluated. The steps are as follows:

1. Review the individual users (click on the link to each user profile if needed)
2. Retain the ones to merge and if more than two, remove any that should not be merged
3. Click on the bottom of the one that should be treated as the “Master” record. Other records will be merged into the Master record.

User data fields that are missing in the Master record (e.g., name, phone, etc.) will be filled with data from the record that is eliminated. If both the Master record and the record that is eliminated have a data field (e.g., name, phone, etc), the Master data is retained. For activity or group affiliations, the merged record will combine the activity from both.

In some cases, two records can not be merged. The error notice may provide information on what is preventing the merge which can then be addressed.

Warning, merging users cannot be undone. It is the club’s responsibility to ensure that the user accounts correspond to the same user.

In order to avoid errors, users with players must match at least one player or both users must have no associated players. In some cases, two records cannot be merged. The error notice may provide information on what is preventing the merge which can then be addressed.